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FDMCAD Computer Aided Dispatch System
FDMCAD is an innovative Computer Aided Dispatch (CAD) system that places vital information and
required resources at the dispatcher's fingertips. FDMCAD enables Fire and Emergency Medical Service
(EMS) dispatchers to process emergency calls efficiently, allocate resources quickly, and record
incident data accurately.
Key Features of FDMCAD
- Full integration with the FDM Records Management System (FDMRMS)
- Multi-Agency, Multi-Jurisdictional dispatch capabilities
- Complete mobile solution with status and map features
- Fully customizable interface
- User-friendly interface with customizable desktop
- Color-coded incident, call, and apparatus status
- Customizable statusing for apparatus
- Dispatch by street address, building name, alarm number, intersection, or from map
- Split dispatch functions between call-takers and dispatchers
- Incident and unit timers
- Instant access to Haz-Mat information and department operating guidelines
- Automatic paging and alerts of personnel and stations
- Automatic printing of rip-and-run reports to stations
- Command line options for call-taking, dispatching and incident management
Multi-Agency and Multi-Jurisdictional Support
FDM Software develops reliable, mission-critical software capable of supporting complex multi-agency
and multi-jurisdictional departments. FDM databases can be "Workspaced" to provide secure, private access
to multiple stakeholders. This allows data to be stored for multiple agencies in one database while
respecting privacy rules.
Response Logic
FDMCAD offers your department a powerful and flexible response model, ready for you to configure to
meet your response requirements. Response logic refers to the process FDMCAD uses to recommend units and
is a key part of the CAD system. The FDMCAD response logic is capable of taking several factors into
account including the type of emergency, where it is occurring, the units available to respond, and the
department's state of readiness. The FDMCAD system provides the dispatcher with a unit recommendation,
which is the combination of equipment and capabilies needed to effectively manage the system. The
dispatcher can accept the recommendation as is, or manually modify it by adding or subtracting units.
FDMCAD Response Logic can be configured to include the variations needed for disaster situations or for
differences in responses between emergency service zones (ESZs).
Mapping
Departments can choose to use FDMCAD with FDM's integrated mapping system. FDMCAD uses ESRI® Map
Objects® to provide a powerful, full-featured map-based solution. The mapping system can be used to
locate incidents, graphically display apparatus, locate properties with dangerous goods, and to mark
hydrant locations, landmarks, and other features. GIS data is also used by FDMCAD's mapping system to
validate incident addresses. GIS data is typically provided by your city or region's GIS department or
by a third-party vendor.
The power of mapping is that emergency resources, zone boundaries, and topographic data can all be
combined into one display on the map to provide an instant snapshot of all the resources closest to a
specific point or within a specific community that the dispatcher has an interest in.
Mapping also enables the use of point-to-point Best Routing, which allows clients to customize
routing information to reflect predictable traffic congestion and other impedance factors. This advanced
functionality provides CAD users with the capability to quickly determine the best route to a hospital
from an incident location.
System Standards and Interfaces
FDM uses industry standard protocols, such as TCP/IP, and software standards, such as XML and SOAP, to
facilitate data exchange with other systems. FDM has successfully developed interfaces to common
third-party systems as well as several custom interfaces. Integration with a built-in E911 interpreter.
See our CAD Frequently Asked Questions (FAQs) for more information.
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